Delivery Information

A confirmed order becomes a pick task in the warehouse. When packing finishes the invoice is issued, and the consignment is then handed to a courier or to our own vehicle. Every step is visible in your portal.

You get an SMS when it is dispatched, with the tracking reference.

Stock is allocated FEFO — first to expire, first out. The batch code and expiry date of what you actually receive are printed on your invoice, so you can match it against your own stock rotation.

Everything we ship has at least 180 days of shelf life left at dispatch. The system refuses to allocate anything shorter.

Count the cartons in front of the courier and check the seals. If something is short or looks damaged, note it on the delivery paperwork before accepting — a claim is much harder to prove afterwards.

If there is a problem, see Return & Replacement.

Cash on delivery is capped at ৳50,000 per order. Above that, the order goes on prepay or on credit terms.