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Frequently Asked Questions
The questions wholesale buyers ask us most often.
Who can open an account?
Retailers, salons, spas, pharmacies and online sellers with a valid trade licence. This is wholesale only — we do not sell to consumers.
How long does approval take?
After you apply we verify your trade licence and identity. Once that is done you receive a link to set your password. Complete paperwork makes it quick.
What is the minimum order?
Every order must reach ৳10,000.
Can I get credit on my first order?
No. Every account starts on prepay. Once you have a record of paying on time we can consider credit terms, and the limit is set by two different people.
How do I know the products are genuine?
We import directly, and every invoice prints the batch code and expiry of what you actually received. You can check a batch code on our Batch Verification page.
Is the price the same for every buyer?
Prices are set by tier, and every price is re-resolved when you submit an order and then frozen onto the invoice. A price sitting in your cart from three days ago is not an offer.
How do I track an order?
Sign in to the portal to see the status of your orders. We also send an SMS at dispatch with the tracking reference.
What if I forget my password?
Use “Forgotten your password?” on the sign-in page and enter your mobile number. A 6-digit code arrives by SMS and is valid for 60 minutes.
Still stuck?
Our number is on the Contact page, or read the Buyer Guide.